InComm System Engineer I, MFT in Atlanta, Georgia

Overview

Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more ator connect with us on,,or.

About This Opportunity

InComm is seeking a Systems Engineer, MFT for the Enterprise Storage Systems team in the Atlanta office. The MFT Engineer has a primary task is to provide enterprise-level secure file transfer for internal and external customers.

Responsibilities

  • Collaborate with customers and business partners to collect systems and business requirements; provide advanced technical support to the MFT users.

  • Maintain and troubleshoot custom business processes, Services and Service Configurations, system settings and properties.

  • Closely work with the IT Operations team, Application teams, Change Management, Release Management and Quality Assurance departments.

  • Document and write technical procedures. Configure complex file exchange logics using GlobalScape File Gateway and other MFT, FTP, and SFTP solutions.

  • Configure complex workflows utilizing scripting and logics for multi-tenant file exchange services.

  • Ensure security standards are fully enabled at all times.

  • Ensure proper security certificate management procedures are followed.

  • Develop procedures for automation of payloads into and out of environment.

  • Develop cross platform integration and mapping for file exchange processes.

  • Provide process governance across all file exchange ecosystem.

  • Provides trouble resolution on complex problems.

  • Serves as an escalation point for the most complex systems issues or resolutions.

  • Develops root cause analysis activities that resolve significant system issues.

  • Provides advanced trouble resolution and serves as point of technical escalation on complex problems.

  • Represents major upgrades and business system replacements in change control.

  • Develops reports supporting strategy and direction for management.

  • Acts as a subject matter expert among peers, with manager and senior management.

  • 7x24 operational support requirement.

  • On Call Rotation for Incident Response as needed.

Qualifications

  1. Education / Experience
  • Bachelor's Degree or equivalent work experience.

  • 5 + years working with application server based technologies.

  • Strong knowledge of Windows, UNIX (Solaris, HPUX) and LINUX and shell script design.

  • Strong Knowledge of Enterprise Application and Business-to-Business Integration.

  • Experience with Java/ J2EE preferred.

  • Strong interpersonal and communication skills.

  • Strong analytical and conceptual skills.

  • Experience with Communication Protocols: FTP, FTPS, SFTP, HTTP, HTTP/S, AS1, AS2, AS3, VAN, etc.

  • Data definition, data control, and transactional control.

  • Operating System skills ln Windows Server.

  • Exhibits a high level of integrity while focusing on exceptional client service and best practices.

  1. Communication Skills
  • Adapt quickly to changing requirements and requests.

  • Able and willing to document work within change management guidelines.

  • Excellent written and verbal communication skills.

  • Excellent people skills, capable of working with others' attitudes and opinions.

  • Patience and ability to listen to the needs of users, evaluate same and act accordingly.

  • Storage planning, forecasting, and full analysis skills.

  1. Reasoning Ability
  • Demonstrated grasp of the networking and computer connectivity.

  • Willing to train users in the use of software or operation of the hardware.

  • Strong technical ability as it relates to the maintenance of hardware, software, and connectivity.

  • Utilizes company provided training and individual effort to continue growth of industry specific knowledge.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier 3

TypeFull-Time