MetLife Supervisor - Plan Admin in Alpharetta, Georgia
Job Location: United States : Georgia : Alpharetta
Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers by providing excellent customer service. Within the Benefit Claims Services department, the Supervisor-Plant Admin is responsible for responding to plan sponsor requests and managing a team of individuals.
Supervises, coaches, and develops a unit of administrators who perform core processing and administrative functions of the business unit.
Effectively manage the output of the administrator team on a daily basis.
Approve or deny transactions processed by team members, based on judgment and experience.
Handle referrals of unusual or extremely complex cases from the staff.
Ensure that new associates are fully trained and existing associates receive appropriate ongoing training, including mandatory corporate compliance training.
Perform supervisor administrative functions including performance management, attendance tracking, payroll submission, and weekly scheduling for team.
Propose, evaluate and implement process improvements to increase efficiency and effectiveness.
Assist management with developing Department vision and strategy and translates into unit goals and visions; communicate to associates. Performs other related duties as assigned or required.
Essential Business Experience and Technical Skills:
High School Diploma.
5+ years of relevant business experience.
1+ years of leadership experience.
Proficient in Microsoft Office programs, including advanced MS Excel (pivot tables and v-lookups).
Excellent customer service skills and friendly demeanor.
Background in claims, pension, or benefits preferred.
Experience teaching, mentoring, and providing feedback to teammates.
High level of organizational skills and the ability to prioritize and multi-task.
Funds Recovery - Global Operations
Number of Openings
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.