Kforce Digital Print Application Engineer in Alpharetta, Georgia

Kforce has a client that is seeking a Digital Printing Application Engineer in Alpharetta, Georgia (GA). Our client uses a high and low volume wide format color inkjet digital printing systems uses in the production of banners, billboards, fleet graphics, point-of-purchase displays, and other large indoor and outdoor format.Responsibilities:

  • Applies experience and subject matter knowledge to solve common and complex issues related to printing and color management utilizing established guidelines and / or recommends appropriate alternatives

  • Performs onsite Rip and GUI applications training to End Users, develop action plans for customer workflow improvements

  • Escalation point for onsite Engineers, remotely or onsite as needed

  • Works closely with respective Product Managers for escalations and product technical information

  • Works closely with regional service management

  • Understands customer goals; identifies consequences of various solutions

  • Work according to project plan, installation plan, and escalation plan

  • Configures system hardware, software and network components

  • Assembles and integrates system / product, and verifies system / product operation

  • Provides customer with overview of installation activity and site-specific information

  • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

  • Handles customer-relations problems promptly and appropriately, escalate issues according to established procedures

  • Technical degree or equivalent experience in Color Management and Printing

  • RIP experience, Caldera and Onyx

  • Adobe SW experience a plus

  • Experienced effectively dealing with conflict

  • Strong customer support and training skills

  • Communicates well verbally, in writing, and graphically

  • Computer literacy Mac and PC

  • Network, and web navigation familiarity

  • Ability to establish clear goals and formulate plans to achieve them

  • Good problem-solving skills

  • Good consulting skills

  • Excited about technology and has the desire to learn new tasks and technologies

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours