Fiserv Client Technical Support Representative, Staff in Alpharetta, Georgia

Position Description

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.

About the Business:

America's bankers have long relied on Fiserv to help them increase operational efficiency, comply with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.

We offer flexible technology solutions that enable financial institutions to quickly align to customers’ expectations. With a modular approach to delivery, financial institutions are able to preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes.

Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!

About the Role:

As a Technical Client Services Representative you will be the first point of contact providing 24 hour support to internal associates. You will have the opportunity to build business relationships by working with multiple business units and centers. This dynamic role:

  • Tackles new challenges day-to-day, offers continuous learning and training for all Fiserv products/services.

  • Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.

Essential Job Responsibilities:

  • Resolves detailed technical and/or operational problems with designated software and other company products.

  • First point of contact through the inbound telephone system to the IP Technology Help Desk.

  • Work with internal client and provide detailed explanation of regarding software use, navigation, reporting and other technical operations.

  • Partners with other department personnel and offers technical assistance.

  • You will document reported issues in //Service Point// / //Service Now// Ticket Management System, and ensure proper handling of tickets and escalated issues, as required.

  • Communicates suggestions for enhancements.

  • You will work with development personnel to determine problem solutions.

  • Attends ongoing training to achieve level of technical skill needed to solve problems that are more complex.

  • Other delegated duties, tasks, projects and work schedules, as assigned

Required & Preferred Qualifications:

  • High School Diploma, required.

  • College degree preferred.

  • Minimum of 3 years’ experience in a Help Desk position or Call Center.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.